Optimizing Service Delivery and Outsourcing March 25-26, 2020 Dallas

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Successful partnerships that strategically outsource services to leverage a vendor's specialized experience, operating efficiencies, and economies of scale will be explored. Best practices in determining which functions might be outsourced, selecting partners, enabling transitions, and managing the ongoing relationships will be shared. Various models, approaches, strategies, compensation structures, and metrics will be discussed and exercises will deepen learner understanding of how to: Assess service delivery models, Prepare an outsourcing strategy, Execute an outsourcing process, Manage a successful service delivery relationship.

Please note, this seminar begins with a video that must be viewed before you arrive on site.

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Optimizing Service Delivery and Outsourcing - Pre Seminar Video Assignment
Open to view video.
Open to view video. Please view the video prior to the first day of the seminar
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In-Person Seminar
03/25/2020 at 8:00 AM (CDT)   |  1 day, 7 hours, 30 minutes
03/25/2020 at 8:00 AM (CDT)   |  1 day, 7 hours, 30 minutes
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Verification Code
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Seminar Survey - 2 Faculty
8 Questions
8 Questions
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Optimizing Service Delivery and Outsourcing - Assessment
25 Questions  |  3 attempts  |  20/25 points to pass  |  Graded as Pass/Fail
25 Questions  |  3 attempts  |  20/25 points to pass  |  Graded as Pass/Fail Complete the following assessment.
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Optimizing Service Delivery and Outsourcing - Certificate of Completion
12.00 hours credits  |  Certificate available
12.00 hours credits  |  Certificate available Upon successful completion of the assessment for this course you will be prompted to print/save a certificate of completion.
You must register to access.