Optimizing Service Delivery and Outsourcing October 15-16, 2020 (Virtual Event)

Recorded On: 05/28/2019

  • Registration Closed

Successful partnerships that strategically outsource services to leverage a vendor's specialized experience, operating efficiencies, and economies of scale will be explored. Best practices in determining which functions might be outsourced, selecting partners, enabling transitions, and managing the ongoing relationships will be shared. Various models, approaches, strategies, compensation structures, and metrics will be discussed and exercises will deepen learner understanding of how to: Assess service delivery models, Prepare an outsourcing strategy, Execute an outsourcing process, Manage a successful service delivery relationship


Optimizing Service Delivery & Outsourcing - Pre Seminar Video Assignment
Open to view video.
Open to view video. Please view the video prior to the first day of the seminar
Day 1
10/15/2020 at 9:00 AM (EDT)   |  450 minutes
10/15/2020 at 9:00 AM (EDT)   |  450 minutes
Day 2
10/16/2020 at 9:00 AM (EDT)   |  450 minutes
10/16/2020 at 9:00 AM (EDT)   |  450 minutes
In-Person Seminar Survey
9 Questions
Optimizing Service Delivery & Outsourcing - Assessment
25 Questions  |  3 attempts  |  20/25 points to pass
25 Questions  |  3 attempts  |  20/25 points to pass Complete the following assessment.
Optimizing Service Delivery & Outsourcing - Certificate of Completion
12.00 hours credits  |  Certificate available
12.00 hours credits  |  Certificate available Upon successful completion of the assessment for this course you will be prompted to print/save a certificate of completion.