Optimizing Service Delivery and Outsourcing September 21-28, 2023 (Virtual)

Includes a Live Event on 09/21/2023 at 3:30 AM (EDT)

Recorded On: 05/28/2019

Successful partnerships that strategically outsource services to leverage a vendor's specialized experience, operating efficiencies, and economies of scale will be explored. Best practices in determining which functions might be outsourced, selecting partners, enabling transitions, and managing the ongoing relationships will be shared. Various models, approaches, strategies, compensation structures, and metrics will be discussed and exercises will deepen learner understanding of how to: Assess service delivery models, Prepare an outsourcing strategy, Execute an outsourcing process, Manage a successful service delivery relationship

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Optimizing Service Delivery & Outsourcing - Pre Seminar Video Assignment
Open to view video.
Open to view video. Please view the video prior to the first day of the seminar
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Day 1
09/21/2023 at 3:30 AM (EDT)   |  480 minutes
09/21/2023 at 3:30 AM (EDT)   |  480 minutes
You must register to access.
Day 2
09/26/2023 at 3:30 AM (EDT)   |  480 minutes
09/26/2023 at 3:30 AM (EDT)   |  480 minutes
You must register to access.
Day 3
09/28/2023 at 3:30 AM (EDT)   |  480 minutes
09/28/2023 at 3:30 AM (EDT)   |  480 minutes
You must register to access.
In-Person Seminar Survey
9 Questions
9 Questions
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Optimizing Service Delivery & Outsourcing - Assessment
25 Questions  |  3 attempts  |  20/25 points to pass  |  Graded as Pass/Fail
25 Questions  |  3 attempts  |  20/25 points to pass  |  Graded as Pass/Fail Complete the following assessment.
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Optimizing Service Delivery & Outsourcing - Certificate of Completion
Live Viewing: 12.00 hours credits and certificate available
Live Viewing: 12.00 hours credits and certificate available Upon successful completion of the assessment for this course you will be prompted to print/save a certificate of completion.
You must register to access.