Explore and practice the important concepts of client relationship management in this highly interactive seminar. Learn strategies and techniques for initiating, maintaining, and enhancing long-term, mutually beneficial, trust-based relationship with clients. Topics include strategies to better understand clients, the complexities of building enduring trust, the impact of developing effective verbal and non-verbal communication styles and skills, the keys to creating and communicating real professional and personal value, a model for handling resistance, and tips for expanding relationships. Participants will leave the session invigorated and armed with practical ways to improve their professional and personal relationships.

Positive changes in revenue and employee retention rates often directly follow changes to the physical workplace, having a direct impact on productivity. Today’s work environment is quickly evolving to address a whirlwind of variables including the need for collaborative workspace and to address sustainability issues. Changing workforce demographics, expectations and technologies bring new ways of working. This seminar introduces the dynamic practice of workplace. Join the discussion of new ways of working, the evolving office, workplace productivity and more. From environmental impacts and noise control to individual and collaborative space concerns, this seminar touches it all. This seminar relates directly to Chapter 14 of The Essential Guide to Corporate Real Estate, published by CoreNet Global. 

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Managing costs has long been a priority for corporate real estate professional. As the second or third highest cost on a company’s income statement and balance sheet, property solutions for business needs are closely tied to company performance. This two-hour course provides a high-level overview of the key concepts of corporate real estate financial analysis particularly focused on the perspective of the occupier. Learn how real estate performs as a financial instrument, links to portfolio strategy, and can impact company profitability. Key terms and formulas frequently used in financial analysis will be reviewed. This seminar relates directly to Chapter 6 of The Essential Guide to Corporate Real Estate, published by CoreNet Global. Positive changes in revenue and employee retention rates often directly follow changes to the physical workplace, having a direct impact on productivity.  This seminar relates directly to Chapter 11 of The Essential Guide to Corporate Real Estate, published by CoreNet Global. 

Clearly defining desired business outcomes is critical to the success of a performance management strategy. Organizations need to thoughtfully determine which business results matter the most so they can select and report on key performance indicators (KPIs) that measure achievement and anticipate internal and external benchmarking. KPIs are a useful tool to communicate results and opportunities in a meaningful and succinct way to executive management. This seminar relates directly to Chapter 9 of The Essential Guide to Corporate Real Estate, published by CoreNet Global.

Outsourcing is now an established part of CRE service delivery for many companies. But it wasn’t always this way. How did we get here? This introductory seminar will help you identify the three most common internal CRE organizational models, how the CRE department fits within the enterprise and how this impacts the decision whether to outsource. Case examples explore the three most common outsourcing models and the rationale behind each. The seminar also provides information about contract pricing and the request for proposal process. How does the corporate real estate department (CRE) “fit” within your  company? What is your CRE departments operational model?  This seminar relates directly to Chapter 7 of The Essential Guide to Corporate Real Estate, published by CoreNet Global.

A highly integrated shared services organization is a structure where key departments collaborate to integrate relationship management, planning, systems and strategy for support functions. Numerous studies have found shared service organizations can achieve cost savings, efficiencies and better service. These organizations move beyond the basic infrastructure and service consolidation to create a true intersection of collaborating support functions empower to develop strategy that enables the business and impacts all support functions. Based on Chapter 15 of The Essential Guide to Corporate Real Estate, published by CoreNet Global. 

An enterprise leadership approach puts the success of the enterprise first and foremost above all considerations. An enterprise perspective, as opposed to a business unit perspective, develops and leverages efficiencies to deliver benefits that no single entity of the business would be capable of capturing on its own. From a corporate real estate management perspective, enterprise leadership also means not viewing real estate as an end unto itself, but rather as an enabler to success of the corporation. This course focuses on the perspective of senior corporate real estate executives and how they think and act more like business executives. Based on Chapter 16 of the Essential Guide to Corporate Real Estate.

Managing costs has long been a priority for corporate real estate professional. As the second or third highest cost on a company’s income statement and balance sheet, property solutions for business needs are closely tied to company performance. This two-hour course provides a high-level overview of the key concepts of corporate real estate financial analysis particularly focused on the perspective of the occupier. Learn how real estate performs as a financial instrument, links to portfolio strategy, and can impact company profitability. Key terms and formulas frequently used in financial analysis will be reviewed. This seminar relates directly to Chapter 6 of The Essential Guide to Corporate Real Estate, published by CoreNet Global. 

Real estate is often the second largest item on the balance sheet. While many companies manage individual real estate cost items, few effectively manage the overall portfolio. This introductory course provides an overview of the skills, methodology, and tools corporate real estate professionals use to enhance the value and manage risk inherent in any large-scale portfolio. The seminar is based on a sound financial management approach using well-established corporate finance principles. It is intended to help you understand how a portfolio of corporate real estate assets can be effectively managed.